1. Are your shoes made from genuine leather?

Yes. All our shoes are crafted from 100% premium genuine leather, sourced from trusted suppliers. We do not use synthetic substitutes.

2. How should I choose the right size?

We recommend referring to our size guide before placing your order. If you are between two sizes, we suggest selecting the larger size for a more comfortable fit. For personalized advice, feel free to contact our customer support team.

3. Do the shoes require special care?

Yes. To maintain the quality and longevity of your leather shoes, we recommend:

  • Cleaning with a soft cloth after each use.
  • Using a quality leather conditioner regularly.
  • Storing in a cool, dry place away from direct sunlight.
  • Using shoe trees to preserve the shape.

4. Do you ship internationally?

Yes, we ship within Australia and to selected international destinations. Shipping times and costs vary depending on your location. Please see our Shipping Policy for more details.

5. How long does delivery take?

  • Domestic (Australia): 3–7 business days (standard) or 1–3 business days (express).
  • International: 7–21 business days depending on destination.

6. Can I return or exchange my order?

Yes. We accept returns and exchanges within 30 days of delivery, provided the shoes are unworn, in original packaging, and accompanied by proof of purchase. Please review our Refund & Return Policy for full details.

7. What if I receive a defective or damaged product?

In the unlikely event that your shoes arrive damaged or defective, please contact us within 7 days of delivery with photos of the issue. We will arrange for a replacement, exchange, or full refund at no additional cost.

8. What payment methods do you accept?

We accept major credit and debit cards, bank transfers, and other secure payment methods listed at checkout.

9. Do you offer custom or personalized shoes?

At present, we offer curated collections of high-quality genuine leather shoes. Customization services may be introduced in the future—please stay updated by subscribing to our newsletter.

10. How can I contact customer service?

You can reach us at:
📧 DayConnor3826@outiook.com
📞 +61 421 692 585
Our team is available during business hours (Monday–Friday) and will respond promptly to your inquiries.