Company Name: KELFORD CONSULTING PTY LTD
Address: 10 Stawell St, Cranbourne VIC 3977, Australia
Phone: +61 421 692 585
Email: DayConnor3826@outiook.com

At KELFORD CONSULTING PTY LTD, we strive to provide reliable and efficient shipping services for all orders. This Shipping Policy outlines our procedures, timelines, and responsibilities regarding the delivery of goods to our customers.

1. Shipping Destinations

We currently ship to:

  • All states and territories within Australia.
  • Selected international destinations (subject to additional fees and restrictions).

⚠️ Please note that international shipping may be subject to customs regulations, duties, and taxes imposed by the destination country. These additional charges are the responsibility of the customer.

2. Processing Times

  • Orders are typically processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • If there are delays due to stock availability, payment verification, or other unforeseen circumstances, we will notify you via email or phone.

3. Shipping Methods and Estimated Delivery Times

We offer several shipping options:

  • Standard Domestic Shipping (Australia): 3–7 business days.
  • Express Domestic Shipping (Australia): 1–3 business days.
  • International Standard Shipping: 7–21 business days depending on destination.
  • International Express Shipping: 5–10 business days depending on destination.

Delivery times are estimates and may vary due to factors beyond our control (e.g., courier delays, customs clearance, weather conditions).

4. Shipping Fees

  • Shipping charges are calculated at checkout based on weight, dimensions, and destination.
  • Free shipping may be offered on select promotions or for orders exceeding a specified purchase amount (when applicable).
  • International customers are responsible for any import duties, customs fees, or local taxes.

5. Order Tracking

  • Once your order has shipped, you will receive a confirmation email with tracking details.
  • Customers can track shipments directly through the carrier’s website.
  • If tracking information is not available, please contact our support team for assistance.

6. Delivery Policy

  • Deliveries are made to the shipping address provided at checkout.
  • We are not responsible for incorrect or incomplete addresses submitted by the customer.
  • If a package is returned due to incorrect address or failed delivery attempts, additional shipping charges may apply for re-delivery.
  • Certain items may require a signature upon delivery for security purposes.

7. Lost or Damaged Packages

  • If your order is lost in transit, please contact us immediately. We will work with the carrier to investigate and resolve the issue.
  • If an item arrives damaged, please notify us within 7 days of delivery with photographic evidence. We will arrange for a replacement, refund, or repair as appropriate.

8. Split Shipments

For orders containing multiple items, we may ship products separately to ensure timely delivery. Customers will not incur extra charges for split shipments unless otherwise specified.

9. Order Modifications and Cancellations

  • Orders can be modified or canceled before they are shipped.
  • Once the order has shipped, standard return and refund policies will apply.

10. Force Majeure

We are not responsible for delays or failures caused by events outside our reasonable control, including natural disasters, strikes, customs delays, or transportation disruptions.

11. Updates to This Shipping Policy

We may update this Shipping Policy periodically to reflect changes in our practices. Updated versions will be posted on our website with a revised effective date.

12. Contact Us

For any shipping-related questions, please contact us:

KELFORD CONSULTING PTY LTD
📍 10 Stawell St, Cranbourne VIC 3977, Australia
📞 +61 421 692 585
📧 DayConnor3826@outiook.com