Company Name: KELFORD CONSULTING PTY LTD
Address: 10 Stawell St, Cranbourne VIC 3977, Australia
Phone: +61 421 692 585
Email: DayConnor3826@outiook.com

At KELFORD CONSULTING PTY LTD, we are committed to ensuring our customers are satisfied with the products and services they purchase. This Refund & Return Policy outlines the conditions under which refunds, returns, and exchanges are accepted, as well as the process for making a claim.

1. Eligibility for Returns and Exchanges

You may request a return or exchange under the following conditions:

  • The item was purchased directly from KELFORD CONSULTING PTY LTD (either through our website, by phone, or in person).
  • The request is made within 30 days from the date of purchase or delivery.
  • The product is unused, in its original condition, and in its original packaging (if applicable).
  • A valid proof of purchase (receipt, order confirmation, or invoice) is provided.

Certain goods and services are non-returnable and non-refundable, including:

  • Customized or personalized items.
  • Digital products, downloadable software, and licenses once delivered.
  • Gift cards, promotional items, or clearance/“final sale” products.
  • Services that have already been rendered or partially completed.

2. Refund Conditions

Refunds will be issued under the following terms:

  • Full Refunds: Granted if the item is defective, damaged upon arrival, or if the wrong product/service was delivered.
  • Partial Refunds: Granted if the product shows signs of limited use but is otherwise returnable.
  • Service Cancellations: If you cancel a service before it begins, you may be eligible for a full refund. If cancellation occurs after partial completion, a prorated refund may apply.

Refunds will be processed back to the original payment method (credit card, PayPal, bank transfer, etc.). Depending on your financial institution, funds may take 5–10 business days to appear in your account.

3. Exchange Policy

We offer exchanges if:

  • The product is defective or damaged.
  • You received the wrong product or size.
  • You prefer a replacement item instead of a refund (if stock is available).

All exchanges must be for items of equal or lesser value. If you choose a higher-value item, the difference must be paid by the customer.

4. Return Process

To initiate a return or exchange, please follow these steps:

  1. Contact our support team at DayConnor3826@outiook.com with your order number, proof of purchase, and reason for return.
  2. Wait for confirmation and return instructions from our customer service team.
  3. Carefully package the product in its original packaging, including all manuals, accessories, and tags.
  4. Ship the product to the return address provided by our team.

⚠️ Important: Customers are responsible for return shipping costs unless the item was defective, damaged, or sent in error. We recommend using a trackable shipping service to ensure safe delivery.

5. Damaged or Defective Items

If you receive a defective or damaged product:

  • Notify us within 7 days of delivery.
  • Provide photographic evidence of the issue via email.
  • We will arrange for a replacement, exchange, or full refund at no additional cost.

6. Cancellations

  • Orders may be canceled before shipment or service initiation for a full refund.
  • Once an order has shipped, the standard return and refund policy applies.
  • Service cancellations after commencement may be eligible for a prorated refund.

7. Non-Delivery or Lost Packages

If your order does not arrive within the estimated delivery time:

  • Contact us at DayConnor3826@outiook.com.
  • After investigating with the carrier, we may issue a replacement or refund if the package is confirmed lost.

8. Customer Responsibilities

  • Ensure accurate shipping and billing information when placing your order.
  • Follow product care instructions to maintain eligibility for returns.
  • Retain proof of purchase and order confirmation.

9. Changes to This Policy

We may revise this Refund & Return Policy from time to time. Updated versions will be posted on our website with the revised effective date.

10. Contact Us

For all questions or return requests, please contact:

KELFORD CONSULTING PTY LTD
📍 10 Stawell St, Cranbourne VIC 3977, Australia
📞 +61 421 692 585
📧 DayConnor3826@outiook.com